Search Course Catalog (237 Courses Found)

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Communicating plans for change in the workplace is no longer just an event or an initiative. As a manager or leader, you'll need a strategy and a plan. This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.

You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

You’re aware an employee is having some personal problems and you feel they’re affecting their work. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. How do you work with an employee who is not performing up to your expectations? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship. Streaming course version.

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. Let’s say an employee comes to you and complains that they’ve been discriminated against because of gender. What do you do? Creating a respectful and inclusive workplace is vital to the success of our organization.

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who feels they’ve been discriminated against, don’t immediately dismiss the situation. Listen fully to the accuser’s story and ask for specific examples of what was done and said. Be empathic.

Your employees are being paid to do the best job possible during work hours. Failure to do so due to consistently being late disrupts their productivity, and it also disrupts the work of other employees. You have an employee who has been consistently late for work. What do you do?

Empower your management team! Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who socializes instead of working, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

When employees fail to behave ethically and violate organizational policy, you must act swiftly to address the behavior and take the appropriate disciplinary action. Doing so will help protect the organization and avoid sending the wrong message throughout the workforce. Promptly responding to violations of policy is one of many ethical issues that come up in the workplace.

New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you do? There are four steps you can take.

New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you think? There are four steps you can take.

New Just-In-Time Performance Management Tool! Communicating plans for change in the workplace is no longer just an event or an initiative. What do you think? There are three steps you can take.

New Just-In-Time Performance Management Tool! You have an employee who needs motivation. What do you do? There are four steps you can take to help the situation.

New Just-In-Time Performance Management Tool! You have an employee who’s not assertive enough. What do you do? There are four steps you can take to help the situation.