Search Course Catalog (845 Courses Found)

Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships within our organization and teams. Creating an inclusive team environment that values diversity helps us achieve our organization’s goals – both cultural and financial.

If you're like most people you never really give much thought to conflict. You either fight, take flight or simply freeze. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.

Violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. This course provide you with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

Being prepared… that’s what can dramatically change your chance of prevailing during a active shooter/armed intruder situation. Why? Because the shooter is NOT counting on you being ready to act! This comprehensive PREVAIL!® course teaches a trained response that allows for immediate action and a better opportunity to overcome.

This interactive course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee. A fun, interactive course that uses a baseball theme to communicate the coaching model.

You’re a leader within your organization. One of the times you may be asked to lead is when the unthinkable happens. The preparation you take now – and the steps you help others around you take – will help increase the chances of prevailing during an armed intruder/active shooter situation.

This course tackles the myths of leadership! True leadership isn't well understood by most of us – managers and supervisors. Because of that enigma, you may perceive it as something that you can't do, are uncomfortable doing, or that has no benefit to you. That’s simply not true!

PREVAIL!® is designed to help your organization better respond in violent situations involving an armed threat. The goals and objectives of this course provide employees with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

Getting to know your patients, including aspects of their sexual and gender identity, behavior, and desires is key to providing quality care. It is important that you respect a person’s privacy and how much of their private life and decision to transition they want to share with others.

Many organizations want and need people who speak different languages. Typically, there are no organization requirements that only English can be spoken at work. This course addresses concerns and the ability to be inclusive while speaking a foreign language in front of others.

The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.

Most people have had too much to drink at least once in their lives. Unfortunately, people don’t always recognize the danger of drinking alcohol or using drugs. In this lesson, we’ll discuss the dangers of substance abuse, the effects of different substances, factors behind substance abuse and support options available in the workplace.

Since there is no way we can always know what may trigger a “diversity moment,” any one of us may encounter one at any time. When that happens, everyone can take responsibility for addressing the situation and maintaining the work relationship.

When you're at work, the best thing to do is refrain from using potentially offensive expressions in the workplace, even when you don’t mean to offend anyone.

Spreading false information or accusations concerning employees is often a violation of organizational policy. Employees engaged in this behavior often forget the disruptive effect on relationships in their workplace.

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real.

Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance.

Unconscious (hidden) biases can distort our perception of reality. We all have them. This course defines unconscious bias and how to understand and address it within the workplace.

Gender and gender identity continue to present significant challenges in the workplace due to strongly held traditions, beliefs and values.