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When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - is a very slippery slope. Sometimes there is information that should not be kept confidential.

Workplace violence is a cycle of repeated and escalating behavior: subtle threats and statements, open intimidation and harassment, and ending with direct physical violence.

Search your motivations. Think about the implications. Open yourself up to other options and preserve your integrity.

Each generation has different viewpoints toward the workplace. Working on a team that is comprised of different generations really creates challenge when the group has to tackle a common problem or project.

Managing across generational lines can be challenging for a manager of ANY generation. Our ability to do it well can make huge differences in our organization's ability to recruit and retain talented people, increase productivity and create and maintain a respectful workplace.

Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. This course teaches fundamental diversity & inclusion concepts using the highly acclaimed M.E.E.T. model.

This video focuses on how to keep your best employees loyal to your organization and can be used in the development of new managers and supervisors, as well as ongoing training for current managers and supervisors.

Diversity is reality. We're realizing that if we don't improve our skills we're asking for organizational and cultural gridlock. Creating an inclusive team environment that values diversity helps you achieve our organization’s bottom line.

Transgender is a term used to describe people whose gender identity differs from the sex marked on their birth certificate. Gender identity is a person's internal, personal sense of being a man or a woman. For transgender people, the sex they were assigned at birth and their own internal gender identity do not match.

So why do people start gossip and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork or subtle innuendo.

Negative bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group.

To effectively manage your progress toward your goals and tasks, you have to control your time… and influence the events around you. Planning and organizing can help you take control of all the things you need to do in a day, week or even month.

Price fixing. Bid rotation. Bribery. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”

When making a decision that involves right & wrong choices, sometimes it's tough to figure out what's the best decision in a given situation.

By the end of this course, you will be able to identify the importance and techniques for sales opportunity management. Sales opportunity management involves creating a sales cycle and navigating the steps in the sales process to close the sale.

A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.

By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. Understand how customers use your solutions.

By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

Account development is creating and executing a plan to improve your organization’s market share from the customer. This plan may include team selling. By the end, you will be able to identify the importance of account development and the techniques for it.