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No matter what the words we say, our actual communication is influenced by our expression, gestures and tone of voice. In fact, research as shown that only a small percentage of the brain processes verbal communication.

It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.

U.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. This course provides a comprehensive overview of the FCPA.

Exclusive behaviors in the workplace are any behaviors that make an employee feel like they are not a part of the group in which they belong.

Your success is related to working effectively with your team. While new people bring unknowns, you can be a catalyst for building on team strengths.

Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.

Some people are fascinated by gossip and some just ignore it. But when gossip is felt as harassment or discrimination in the workplace - it can be devastating!

By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems and promote more effective working relationships.

When humor is believed to be harassing or discriminating, the sooner something is done to intervene the less likely it will seriously damage the company or someone’s career and reputation.

Who are you? Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.

What do cable news hosts, political bumper stickers, and religious jokes have in common? The answer is that some of them are funny, while others find them deeply offensive. It’s important to know that inappropriate humor can be the basis for a discrimination law suit.

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world. But sometimes we may find ourselves in an awkward situation that could lead to the compromise of such information.

Everyone needs to remember that it is a federal crime to trade securities, including the distribution of 401k’s, based on "inside information."

Your professional beliefs and business ethics should be what drives your behavior in the workplace. How your personal beliefs affect your life outside of work is not relevant, but how your personal beliefs affect how you interact with people at work is.

All employees must be willing to take personal responsibility for creating a respectful, productive work environment. Doing so leads to a high performing organization where people are valued for their talents and abilities.

Third party harassment, especially sexual harassment, can lead to serious legal actions. Just because they are not employees of your organization does not mean its acceptable or legal.

When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.

It often happens that managers honestly believe themselves to be neutral on issues of race, sexual orientation, national origin, age or gender. But the reality is that employees need to be recognized for their differences in order to feel respected.

A conflict of interest causes an employee to experience a struggle. Use the A.C.T. model to assess your situation and to help determine the most appropriate action to take.