TrainingBriefs® Competing Customer Service Priorities
5 Minutes Level: Foundational
It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
Target Audience: Employees
Language: English
0
Features
- Audio Narration
- Video
- Post-Assessment
Learning Objectives
Description
It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
When you give a customer your undivided attention, they feel valued and important. Customers should always be the center of your attention.
Learning Topics
Industry Settings
- Healthcare
- Industrial & Manufacturing
- Office & General
- Retail
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
Similar CoursesShow More | Topic | |
|---|---|---|
 | TrainingBriefs® Behaviors to Improve Customer Service | Customer Service |
 | TrainingBriefs® There Is More We Can Do! | Leadership |
 | TrainingBriefs® What Language Is That? | Diversity Dynamics |
 | TrainingBriefs® Serving the Customer | Customer Service |
 | TrainingBriefs® Creating a Positive Customer Experience | Customer Service |
 | TrainingBriefs® Diffusing Customer Emotions | Customer Service |
 | TrainingBriefs® The Angry Customer | Customer Service |
 | TrainingBriefs® Dealing with Angry Customers | Customer Service |
 | TrainingBriefs® Coworkers Are Customers, Too! | Customer Service |
 | TrainingBriefs® It’s a Policy Thing | Customer Service |