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When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior.

This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.

It often happens that managers honestly believe themselves to be neutral on issues of race, sexual orientation, national origin, age or gender. But the reality is that employees need to be recognized for their differences in order to feel respected.

Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.

As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not!

This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.

Search your motivations. Think about the implications. Open yourself up to other options and preserve your integrity.

This video focuses on how to keep your best employees loyal to your organization and can be used in the development of new managers and supervisors, as well as ongoing training for current managers and supervisors.

If you're like most people you never really give much thought to conflict. You either fight, take flight or simply freeze. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.

This interactive course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee. A fun, interactive course that uses a baseball theme to communicate the coaching model.

This course tackles the myths of leadership! True leadership isn't well understood by most of us – managers and supervisors. Because of that enigma, you may perceive it as something that you can't do, are uncomfortable doing, or that has no benefit to you. That’s simply not true!

The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.

As a leader, your success is contingent upon the success of those you lead. However, the success of those you lead is directly related to your skill as a leader so it makes sense to develop your leadership skills to their fullest. Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels.

This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.