Search Course Catalog (624 Courses Found)

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.

Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

This course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct. Get the tools and the skills you need to help create and maintain a safe workplace environment, free from threats and violence.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.

By the end of this course, you will be able to identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language. If you are an experienced writer who needs a refresher, you will find your skills reinforced and enhanced with this course.

When conflict is not handled well, most people find conflict to be painful. Powerful emotions may be released, and we may have a tendency to personalize the conflict. When these things happen, there is potential for conflict to harm or even destroy relationships. Conflict Clock™ gives a simple model to diffuse conflict and turn it into collaboration.

By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment. The workplace is another group to which you belong, and another way for you to define yourself.

This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.

By the end of this module, you will be able to recognize when people are imposing their personal beliefs on others in the workplace and identify different responses to situations where someone is imposing personal beliefs and there implications.

The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

This course will help you minimize misunderstandings through good communication, build relationships, and promote a culture of tolerance and inclusion. When conflict does occur, you can work with your coworkers to see past problems and address the underlying issues.

Change is all around us. Because of our differences as individuals, change affects us each differently. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.

By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Whether at home or in a work setting, most of us handle chemicals in one form or another. Sometimes, without even being aware of it. In this module, we’ll review the different types of hazardous substances that you may come into contact with.

The SDS (safety data sheet) provides detailed information about the chemical’s composition, health and physical hazards, precautions for safe handling, and what to do in the event of an emergency. In this course, we’ll describe some basic health hazard concepts you may find on SDSs.