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Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Streaming course version.

If you're like most people you never really give much thought to conflict. You either fight, take flight or simply freeze. Conflict is simply a part of life - and that's especially true in the workplace. Streaming course version.

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict.

New Micro-Learning! Many people have misconceptions about retaliation in the workplace. Well, here are the facts. Retaliation is one of the fastest growing types of harassment reported to the Equal Employment Opportunity Commission. Retaliation is a costly problem. So, you must be proactive in addressing retaliatory behavior in the workplace and be very vigilant of your own behavior, so you are not personally accused of any wrongdoing.

New Micro-Learning! So, how can we maintain respectful work relationships when someone uses a term or phrase that is offensive to others in the workplace? Diversity moments are often unintended, occur when we least expect, and can leave us surprised, confused, embarrassed, guilty, fearful, frustrated or uncertain. When you overhear a situation where one person has inadvertently made an insulting remark, you may decide to intervene.

New Micro-Learning! Integrity is everyone’s responsibility. By doing your part to build a business culture of high integrity, you can achieve greater personal job satisfaction and help others to do the same. As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does.

New Micro-Learning! Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. It’s very difficult to hide a bad attitude. Research shows us that employees generally express their bad attitudes in three primary ways.

New Micro-Learning! Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. One of the priorities you must juggle is developing and maintaining a cohesive and productive team - easier said than done! A diverse workforce creates a diverse range of opinions, attitudes, and perspectives – and all that diversity can result in conflict, tension, and frustration leading to lost productivity – and possibly even a disruption to customer service.

New Micro-Learning! It’s everyone’s job to make sure we create a workplace that is safe and respectful! During these trying times, communication will go a long way towards reducing fear and unfounded rumor/gossip. As we progress, you might see new changes. New policies. New procedures implemented within our workplace. Rest assured that these changes are being put in place to continue our commitment to safety. We are in this together!

New Micro-Learning! Being a good leader or manager often involves delegating tasks to employees. This can be difficult to do for many people, but there are some tips and tricks to make it easier AND more effective. Whether you're a team leader, store manager, supervisor or in any manager role, delegation is a major component to maximizing your productivity and keeping yourself sane during tight deadlines or large workloads.

Organizations are navigating a broad range of post-pandemic issues that span from keeping you and your customers safe to re-configuring business operations and getting things to a 'new' normal. This course is designed to provide you with practical inclusionary skills for recognizing and responding to tough situations you may face or witness within the workplace after a health scare or pandemic - as well as understanding the importance of new standards and policies (e.g. social distancing) put in place to keep the workplace safe.

New Micro-Learning! Harassment, discrimination and other inappropriate behaviors are serious issues that must be dealt with. Accusations, right or wrong, can also have a devastating effect on a person's career, reputation in their community and relationships with other co-workers - and because of that, they can lead to lawsuits. It's up to you as the manager to get the facts, and it's also up to you to make sure those facts remain as confidential as possible.

New Micro-Learning! If an employee has threatened someone outside your organization, it may be a warning sign of an employee who is under stress and having a difficult time maintaining control of his or her emotions. If you fail to act, you could end up facing a hostile work environment lawsuit. Direct intervention at an early stage really does make a difference.

New Micro-Learning! There is no excuse, in the eyes of the law, for permitting unacceptable or unprofessional behavior of any kind - regardless of the circumstances. If you are unsure how to deal with the situation, consult with an EAP professional, human resources, security officials or upper management. There are resources available to help you with these types of problems. So, if someone gets out of line... deal with it. Immediately.

New Micro-Learning! Social (and physical) distancing policies and standards within the workplace are essential to protecting employees from possibly getting sick. When it comes to understanding these new policies and procedures, it’s important to not only follow them, but to refrain from criticizing others for following them.

New Micro-Learning! Using good judgement and good hygiene – while following organizational policies – can help prevent the spread of workplace sickness - without upsetting others. Refusing to shake hands can be dicey - even uncomfortable. There is definitely a right way to maintain respect while adhering to social distancing policies.

New Micro-Learning! Biases and stereotypes based on national origin or heritage can lead to unfounded and negative comments and actions that can ruin relationships and reputations. This type of harassment and discrimination will not be tolerated in our organization!

New Micro-Learning! It's normal for employees to be concerned about overall safety when returning to work after a health scare or pandemic. Your safety is of utmost importance. What's not allowed are threats and actions against another employee – regardless of the perceived health impacts that employee might have on others. Any form of abusive conduct (whether veiled or actual threats of violence) will not be tolerated.

New Micro-Learning! Gossip has no place in the workplace. Assumptions and gossip can lead to bigger issues – discrimination and even harassment. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.

New Micro-Learning! As employees and staff begin their return to the workplace after the pandemic stay-at-home orders, they will have questions... many questions. Things will take time to get back to normal. And many think the 'new' normal might not be much like how we did things in the past. As a manager, you need to be prepared for questions and concerns brought to you by your team.