How to Solve Conflict Between Employees (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.

Set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.