Search Course Catalog (828 Courses Found)

New Micro-Learning! We are all shaped by our life experiences, people who have similar life experiences tend to think and respond to situations more similarly than others who didn’t share those experiences. At the heart of most of the conflict and misunderstanding that develops between employees of different generations are communication styles and core motivations, and sometimes, the reluctance to change.

New Micro-Learning! Workplaces across the country are adjusting to a new reality. Baby Boomers are remaining as active workforce participants. Meanwhile, the first members of Generation Z, roughly defined as those born since the mid-nineties, will soon be beginning their careers and will make up a large share of the labor market soon. Due to communication differences among generations, communication styles can often be a problem.

New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.

Powerful eLearning Primer! Organizations of all types and sizes use strategic plans to become more successful and competitive. Strategic plans help to focus energy and resources on activities that align with the organization’s mission and vision. They help to increase efficiency and reduce costs; [4] improve marketing efforts and organizational development; and manage risk and uncertainty by making the organization more responsive to a changing environment.

New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.

New Micro-Learning! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe. This course delves into the importance of keeping things confidential.

New Micro-Learning! This course lays out an interviewing strategy best used when you want to clarify or expand something a candidate says or implies by his or her body language. This strategy involves asking follow-up questions based on verbal and non-verbal clues and often requires you to share an observation first.

New Micro-Learning! The commitment phase of the Change Response Strategy is all about exploring the consequences, making a choice you're comfortable with and then moving forward. During this course, you’ll observe how a team leader uses an experience within her organization to explain the strategy to a friend.

New Micro-Learning! High-profile corporate scandals have received considerable media attention in recent years. Management should have a keen interest in avoiding such outcomes by encouraging employees to report unethical conduct anonymously. Unfortunately, many employees struggle with ethical decisions because they feel that they cannot remain anonymous so unethical behavior persists.

New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.

New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.

New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.

New Micro-Learning! One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. With the influx of millions of Millennial and Gen Z employees, understanding the differences across generations in the workplace has become a huge focus for supervisors, managers, and HR professionals.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course, we’ll explore the power of effectively communicating and listening.

New Micro-Learning! Supporting the growth and development of your staff is vitally important in helping them be as productive and successful as possible in their current role, encouraging motivation and retention, and setting them up for career opportunities. Compliance with organizational training is one of many ethical issues that come up in the workplace.

New Micro-Learning! In this course, we'll look at software theft. By the time we're finished, you'll be in a better position to not only recognize the kinds of ethical situations that can lead to problems; but you'll also be better prepared to really think through the issues and figure out what's the best choice of action for you and your organization.

New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.

New Micro-Learning! Individuals make ethical choices, not organizations. In most cases, we are not talking about bad people. Granted, there some out there making conscious unethical choices, but this is the exception, not the rule. It’s usually good people that make bad choices. In this short course, you’ll observe an individual who discovers that her department is under budget. The question is will she make bad choices with this knowledge?