Search Course Catalog (828 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Industry Setting: Retail
Interactive Tools
Termination Due to Poor Performance (Managing Essentials™ Series)
15 Minutes Level: IntermediateNew Just-In-Time Performance Management Tool! You have an employee who is terminated for poor performance. What do you do? There are four steps you can take to help the situation.
Topics: Management, Professionalism, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Course
TrainingBriefs® Keeping Complaints Confidential
6 Minutes Level: FoundationalMost people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. Employees can retaliate against other employees - you don't have to be a manager to retaliate. In fact anyone who is aware of the protected activity can commit retaliation. And anyone who engages in a protected activity can be the target of retaliation; even managers can be subjected to retaliation if they've engaged in a protected activity.
Topics: Compliance, Compliance, Professionalism, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Course
TrainingBriefs® Responding and Resolving
6 Minutes Level: FoundationalRecognizing retaliation is an important step in helping to maintain a culture of respect, trust and compliance. But it's only the first step. We also need to know how to respond to and resolve situations before they spiral out of control. And, to be honest, that can seem pretty challenging at times.
Topics: Compliance, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Course
TrainingBriefs® You’re Not a Team Player
6 Minutes Level: FoundationalMost people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. That means employers cannot punish employees for making discrimination or harassment complaints or participating in workplace investigations. And punishment doesn't just mean firing or demotion: It can include other negative employment actions, from being denied a raise or transfer to a more desirable position to missing out on training or mentoring opportunities or being given an unjustified poor performance review.
Topics: Compliance, Compliance, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Signature Course
Cyber Security Essentials: Stop. Think. Ask.™
45 Minutes Level: FoundationalCybersecurity is the practice of protecting systems, networks, programs, devices and data from cyber-attacks. These attacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes. By understanding terminology, possible targets and the consequences of cyber-attacks, we can all minimize the potential impacts, gain value in your cybersecurity efforts, and even prevent future attacks.
Topics: Cybersecurity, Compliance, Ethics
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™
26 Minutes Level: FoundationalHandle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better.
Topics: Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Interactive Tools
Anger at a Lower-Than-Expected Raise (Managing Essentials™ Series)
15 Minutes Level: IntermediateNew Just-In-Time Performance Management Tool! You have an employee complains to you that their raise was less than expected. What do you do? There are four steps you can take to help the situation.
Topics: Management, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Interactive Tools
An Employee with Hygiene Problems (Managing Essentials™ Series)
15 Minutes Level: IntermediateNew Just-In-Time Performance Management Tool! What do you do about an employee with body odor, bad breath, or who appears unclean? There are four steps you can take to help the situation.
Topics: Management, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Course
TrainingBriefs® Embracing Other Cultures (Cinco de Mayo)
5 Minutes Level: FoundationalNew Micro-Learning! Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Mexican holiday – Cinco de Mayo. People outside Mexico often mistakenly believe that Cinco de Mayo is a celebration of Mexican independence, which was declared more than a half century before the Battle of Puebla.
Topics: Cultural Competency, Diversity Dynamics, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Signature Course
HIPAA - An Overview
30 Minutes Level: FoundationalSince its institution in 1996, The Health Insurance Portability and Accountability Act (or HIPAA) aims to prevent healthcare fraud and ensure that all ‘protected health information’ is appropriately secured and to restrict access to health data to authorized individuals. If you have access to paper records, computers, information systems, networks, technology resources, including electronic medical records, and e-mails, you must follow HIPAA security policies, procedures and guidelines.
Topics: Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Course
TrainingBriefs® Ethics and Compliance Concerns
5 Minutes Level: FoundationalNew Micro-Learning! Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. You will face choices every single day that impact your success, and the success of your organization.
Topics: Ethics, Compliance, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Signature Course
Peer Today, Boss Tomorrow™ Action Steps for Success
45 Minutes Level: FoundationalHelp newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss.
Topics: Leadership, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Interactive Tools
An Employee with a Poor Attitude (Managing Essentials™ Series)
15 Minutes Level: IntermediateNew Just-In-Time Performance Management Tool! Poor attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. What do you do? There are five steps you can take to help the situation.
Topics: Management, Leadership, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Interactive Tools
Addressing a Religious Discrimination Complaint (Managing Essentials™ Series)
15 Minutes Level: IntermediateNew Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their religion. What do you do? There are five steps you can take to help the situation.
Topics: Management, Leadership, Professionalism, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Streaming Video
TrainingBytes® Unconscious Bias in Action
5 minutes Level: FoundationalWe don’t like to think of ourselves as having biases toward others. The fact is many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.
Topics: Unconscious Bias, Diversity Dynamics
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
TrainingBytes® Telecommuting Tips & Tricks
5 minutes Level: FoundationalWorking from home is great on so many levels. But there are a whole new set of challenges, too. How do you keep from getting distracted when domestic duties call? How do you handle a family member who stops by unannounced in the middle of the day? How do you get anything done if you have kids around? This video provides a few quick tips for successfully navigating the pitfalls of telecommuting.
Topics: Personal Performance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
TrainingBytes® Stressed Out? Tips to Get Relief
5 Minutes Level: FoundationalStress is the body's reaction to any change that requires an adjustment or response. The body reacts to these changes with physical, mental, and emotional responses. In simple terms, stress occurs when something is impacting us… mostly based on the fear of the unknown.
Topics: Employee Wellness, Personal Performance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Streaming Video
TrainingBytes® Preparing for the Post-Pandemic Workplace™
5 minutes Level: FoundationalDue to the recent pandemic, organizations are navigating a broad range of issues that span from keeping their employees and customers safe to re-configuring business operations and getting things to a 'new' normal. This short video program is a great introduction to what employees might see in the post-pandemic workplace.
Topics: Communication, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
TrainingBytes® Microaggressions & Everyday Interactions™
5 minutes Level: FoundationalSometimes people don’t recognize when and how racial bias is expressed in our society and in day-to-day workplace interactions. Microaggressions tend to be the everyday, subtle interactions or behaviors that communicate some sort of bias toward another person or group. They can be intentional or unintentional and sometimes even well-meaning.
Topics: Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
TrainingBytes® A Good State of Mind!
8 minutes Level: FoundationalGet to the bottom of what good mental health means! Good mental health is what should be desired in life – both at work and at home. Tackling it head-on is the best way to overcome and have a life worth living! This short, information-packed video is a fantastic follow-up to the popular TrainingBytes® Stressed Out?
Topics: Employee Wellness, Personal Performance
Industry Settings: Healthcare, Industrial & Manufacturing, Retail
Target Audience: General