Search Course Catalog (1008 Courses Found)

In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

All employes are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.

Excellent program to help managers clearly identify and understand what behaviors constitute harassment; great as a discussion opener on organizational policies and reporting guidelines.

Differences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. Understanding the cultural differences, or diversity in our workplace, goes a long way towards resolving issues. In other words, resolving a “diversity moment”.

By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

It’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.

Many diseases and illnesses are spread by not properly washing hands. In this SafetyByte module, we’ll discuss the importance of handwashing.

The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.

Define the key legal terms associated with workplace retaliation. Identify the three major consequences of retaliation in the workplace. Understand management’s responsibility in preventing retaliation.

By the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.

We depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

Being a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.

Often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.

Conflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.

Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

This course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct. Get the tools and the skills you need to help create and maintain a safe workplace environment, free from threats and violence.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.