Search Course Catalog (1008 Courses Found)

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.

The term high voltage usually means electrical energy at voltages high enough to inflict harm on living things. Equipment and conductors that carry high voltage warrant particular safety requirements and procedures. In this course, we’ll discuss accidental contact with high voltage.

Electrical shocks can range from a mild discomfort to death. Electrical shock is a cause of workplace injuries that often results in long term disability and death. In this module, we’ll review electrical safety training.

Common symptoms of CTDs include a decreased range of motion, decreased grip strength, swelling of a joint or part of an arm, shoulder, neck, or leg. In this module, we’ll discuss the first steps you can take to prevent ergonomic disorders.

Health effects that can result from poor ergonomics generally affect the nerves, muscle, and tendons. Common symptoms include a decreased range of motion, decreased grip strength, or swelling of a joint. In this module, we’ll discuss good work practices that are vital in preventing ergonomic disorders.

Many products containing hazardous materials are used and stored in businesses routinely. In this course, we’ll review the requirements of the U.S. Department of Transportation, or DOT, for identifying these various types of hazardous materials.

An accident is any unplanned event that results in personal injury, property damage, or both. In this lesson, we’ll discuss the techniques you should use when interviewing individuals during the course of an accident investigation.

Accidents resulting in injuries requiring medical attention or resulting in significant property damage, as well as close calls or near misses of this type, should all be properly investigated. In this module, we’ll discuss an overview of accident investigations.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.

Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.

By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.

This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.

The techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.

By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.

Updated with the US Supreme Court decision protecting LGBTQ+ workers! In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace.

This course gives a great overview of the effects of benzene, prep for working with benzene and exposure to benzene. Benzene is nothing to fool around with. Exposure to liquid or vaporous benzene can be fatal. Providing essential information, this course provides a thorough overview of benzene.