Search Course Catalog (80 Courses Found)

Leadership is the willingness and ability to influence those around them at all levels. Explore different methods for being more influential and identify leadership behaviors for in a variety of situations. This course helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

This interactive course was developed to help your organization's leaders, managers, or supervisors, in their daily effort to foster better employee connections, communication and community at work - all the while working together toward one shared goal or vision.

Personal pronouns are the words that we use to refer to ourselves and others in place of names, such as he, she, they, etc. These pronouns are not just grammatical markers, but also expressions of identity and respect. Using the correct personal pronouns for someone shows that you acknowledge and value their gender identity, which may or may not align with their biological sex or appearance. Using the wrong personal pronouns for someone, intentionally or unintentionally, can cause them to feel invalidated, disrespected, or even discriminated against.

Trust is the foundation of any successful organization. Trust means that employees have confidence in each other's abilities, intentions, and actions. Trust also means that employees feel safe to express their opinions, share their ideas, and collaborate with their colleagues. Leaders play a crucial role in promoting trust in the workplace by setting an example through their behavior and fostering a culture of mutual respect and collaboration.

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss. This interactive eLearning course provides key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new managers & supervisors regularly.

We all dread it. It's one of the toughest responsibilities of a manager/leader. You must terminate an employee because your organization is downsizing. How well you do depends a lot on your preparation. So… what do you do?

We all have a lot of things to get done during the day. As a manager or supervisor, you are charged with delegating those tasks to your team throughout the day. But you have an employee who won’t stay after hours or come in early when it’s needed. The position requires this kind of flexibility. What do you do?

It’s a good possibility that many members of our organization don’t understand that our organization is a collection of backgrounds, experience levels, and life lessons. It’s important for them to understand that we can draw on the strengths of those elements… developing a thorough solution that works for the entire team.

Creating a respectful and inclusive workplace is vital to the success of our organization. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their disability. What do you do?

One of the most frustrating issues a manager can face is with an employee who has an "I don't care" attitude. Bad attitudes can bring the entire organization to a grinding halt. But how do you address an employee with a less than stellar workplace attitude. This course will give you a step-by-step process for addressing this workplace issue.

We have to rely on and work with others in order to achieve results. The problem is that many work environments are not conducive to positive relationships. Instead, they employ the GOTcha approach. If someone does something wrong, then they think it is their job to point it out and say, “GOTcha!” While focused on the mistake, they are inadvertently reinforcing the negative behavior. This program focuses on the Power of Positivity (POP) Approach and can have a dramatic positive impact on your relationships with others.

Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. As leaders, we know there will be times when we must have those difficult conversations, but we need to make sure we confront and resolve these issues, not avoid them.

Decision-making is a daily occurrence in the workplace. Making ethical decisions is important for everyone within an organization and those they serve. As a leader in the organization, we must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

Our workplace is full of employees with valuable life experiences and ideas. It’s important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. This course explores how a manager deals with an unexpected derogatory comment directed towards a fellow employee regarding their age.

Regardless of physical appearance and gender, we should treat each other with respect and dignity. As a leader in our organization, we must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.

Stereotyping is an all-too-common problem in the world today and is absolutely unacceptable in our organization. However, that does not mean it doesn’t still happen. We must listen to and validate our employees concerns and act on them. Doing anything else might lead to deeper issues – up to and including legal & compliance impacts.

Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.

The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship. Streaming course version.