No Problem! Serving Others with Respect™ (eLearning)
Signature Course

No Problem! Serving Others with Respect™ (eLearning)

40 Minutes Level: Foundational

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Target Audience: General
Language: English

Customer Service

Features

  • Audio Narration
  • Interactive Exercises
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Learn how a customer develops their perception of the quality of service.
  • Practice the importance of keeping the focus on what you can do to solve a customer’s problem.
  • Understand the importance of a “no problem” attitude when dealing with customers.
  • Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression.

Description

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

No Problem! shows how each of us can respond positively in difficult customer service situations.

The program also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign. You'll watch seven real world examples of difficult customer service situations to help you understand how to apply a “no problem” approach to solving customers’ problems.

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


Share on Social Networks