Deliver Bad News Professionally - Part 2
Micro-Learning

Deliver Bad News Professionally - Part 2

14 Minutes Level: Intermediate

Equip professionals your employees and staff with the essential skills necessary to deliver bad news in a professional and confident manner. It emphasizes the importance of honesty and timely communication, providing a structured roadmap to help organize thoughts and messages effectively. This course focuses on the specifics of the Delivering Bad News Roadmap.

Target Audience: General
Language: English

Deliver Bad News

Features

  • Audio Narration
  • Branching
  • Interactive Exercises
  • Job Aids and Reference Materials

Learning Objectives

  • Utilize a structured template to prepare or begin discussions on bad news situations.
  • Practice applying the Delivering Bad News Roadmap using key communication skills, specifically eye contact, stance, and gestures.

Description

Deliver Bad News Professionally teaches you to:

  • Start with honesty by introducing your message truthfully to set the stage.
  • Identify the core issue by clearly defining the problem, demonstrating leadership and focus.
  • Frame the situation as an opportunity for improvement to soften the impact.
  • Follow through effectively by providing solutions and maintaining communication after delivering bad news.

Job Aids and Reference Materials

  • Toolkit - Deliver Bad News Professionally
    7 pages

Learning Topics

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+