Micro-Learning

Deliver Bad News Professionally - Part 1

8 Minutes Level: Intermediate

No one wants to deliver bad news, but it comes with the territory. Learn how to deliver bad news in a professional manner by using our proven approach. As a result, you will organize your thoughts, deliver the news, and focus on solutions. This course focuses on the essential skills needed to deliver bad news professionally and confidently.

Target Audience: General
Language: English

Features

Audio Narration
Interactive Exercises
Job Aids and Reference Materials

Learning Objectives

Practice applying the Delivering Bad News Roadmap emphasizing the importance of honesty and timely communication, providing a structured roadmap to help organize thoughts and messages effectively.
Deliver the bad news message using Dardis Communications’ key communication skills, specifically eye contact, stance, and gestures.

Description

Be honest and communicate the truth about bad news to maintain trust. Act promptly to address bad news without delay, minimizing negative impacts. Use a structured approach to analyze, identify, and frame the situation effectively. Frame the news as an opportunity, highlighting potential solutions and improvements. By applying these skills, you can turn challenging situations into opportunities for growth.

Job Aids and Reference Materials

Toolkit - Deliver Bad News Professionally
7 pages

Learning Topics

Compatibility Notes

Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
Supports Android App: TrainingFlow™ app on Android devices
Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+