Search Course Catalog (178 Courses Found)

The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

By the end of this module, you will be able to identify the different types of workplace violence, the warning signs of hostile work environment and apply a proven method to address workplace violence.

This course will help you gain a better understanding of what it means to be a transgender person and teach you how to be respectful and supportive of your transgender employees.

Your success is related to working effectively with your team. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

This course will help you gain a better understanding of what it means to be a transgender person and teach you how to be respectful and supportive of your transgender colleagues.

Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

You will gain many benefits from creating a respectful workplace that will lead to success in your role as manager. In order to do this, it’s important to understand that unconscious bias can be a negative influence on attitudes and a source to lower productivity to those you manage--including yourself!

This course will help you minimize misunderstandings through good communication, build relationships, and promote a culture of tolerance and inclusion. When conflict does occur, you can work with your coworkers to see past problems and address the underlying issues.

Change is all around us. Because of our differences as individuals, change affects us each differently. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.

By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

Being a supervisor can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. This course is a great way to help new managers and supervisors understand and accept their new role within the organization.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. A terrific module that teaches the unique characteristics of high performer, your role as a coach, and a strategy for getting the most from your best people.

You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.

Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

Need a fun, quick way to introduce the concepts of diversity and inclusion in the workplace. Look no further! This course defines both diversity and inclusion - while helping users understand the benefits of embracing both – for a better workplace.