Search Course Catalog (178 Courses Found)

New Micro-Learning! Knowing when and how to deal with issues of sexual orientation, or sexuality, or even lifestyle choices can be a challenge. They're the kind of things that can give rise to gossip and innuendo, at the very least; and outright hostility and harassment if you don't deal with them correctly.

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

New Micro-Learning! Based on research by Jack Zenger and Joe Folkman - two of the most preeminent thought-leaders on leadership development - this course focuses on the five tenets that encompass the characters of core strengths that really matter in becoming an extraordinary leader.

New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.

New Micro-Learning! For many leaders, their focus is typically upon when the mark is being missed. In most organizations, considerable energy and attention are invested in what’s off track as opposed to what’s working well and that is what this module is all about, accentuating the positive.

New Micro-Learning! Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!

New Micro-Learning! When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.

Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.

Understanding your organization’s policies regarding ethical conduct and legal compliance is an important first step in leading the way toward creating a culture of integrity. Identifying what constitutes ethical behavior versus unacceptable behavior is the next step.

Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

The pressures we face in the workplace can put a lot of strain on our relationship with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

As a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

Who are you? Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.

Success in your workplace will mostly be determined by your attitude. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.

The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Other times it creates what feels like a huge obstacle falling into our life and way of doing things.

Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.

As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.