Search Course Catalog (1056 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

The Stark Law - An Overview
Signature Course

The Stark Law - An Overview

20 Minutes Level: Foundational
The regulations known as the Stark Law were designed to prevent physicians from referring patients to entities with which they have an existing relationship and stand to benefit financially. The law applies specifically to designated health services (DHS) that are paid by Medicare (or any other Federal program). The purpose of the law is to reduce Medicare fraud where physicians were being compensated – either directly or indirectly – for the referral of patients to specific providers.
Topics: Compliance
Industry Settings: Healthcare
Target Audience: General
An Employee Who Will Not Work Extra Hours (Managing Essentials™ Series)
Interactive Tools

An Employee Who Will Not Work Extra Hours (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you do? There are four steps you can take.
Topics: Management, Leadership, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Interviewing: Probing Techniques
TrainingBriefs® Course

TrainingBriefs® Interviewing: Probing Techniques

5 Minutes Level: Intermediate
During an interview, when a candidate's answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.
Topics: Interviewing & Hiring, Communication, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Addressing Misunderstandings
TrainingBriefs® Course

TrainingBriefs® Addressing Misunderstandings

7 Minutes Level: Intermediate
Building an inclusive work environment sometimes means confronting colleagues about their misconceptions and attitudes regarding diversity. It also means taking the time to have courageous conversations about the tough topics impacting the workplace. A diverse workforce does not mean your organization places more value on certain groups of people. What it means is your organization is committed to attracting and retaining quality employees from ALL cultural backgrounds, genders, ages, and points of view.
Topics: Diversity Dynamics, Communication, Professionalism, Inclusion & Equity, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Gathering Competitive Information
TrainingBriefs® Course

TrainingBriefs® Gathering Competitive Information

5 Minutes Level: Foundational
Ethics concern an individual's moral judgments about right and wrong. Decisions taken within an organization may be made by individuals or groups, but whoever makes them will be influenced by the culture of the company. One area of concern within many organizations is the gathering of competitive information. Collecting information about your competitors makes good business sense. However, you must do so in an ethical and reasonable way. Unfortunately, this doesn’t always happen. If you ever find yourself in this situation, it helps to know how to act.
Topics: Ethics, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs®  Interview Preparation
TrainingBriefs® Course

TrainingBriefs® Interview Preparation

8 Minutes Level: Foundational
When preparing to interview candidates, it’s important to ask questions that will help you evaluate capabilities, commitment and chemistry. This course helps you think about how you currently prepare for an interview and asks - what could you change to make your interviewing more effective?
Topics: Interviewing & Hiring, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who Lacks Necessary Job Skills (Managing Essentials™ Series)
Interactive Tools

An Employee Who Lacks Necessary Job Skills (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you think? There are four steps you can take.
Topics: Management, Leadership, Professionalism, Coaching & Mentoring, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Communicating Plans for Change (Managing Essentials™ Series)
Interactive Tools

Communicating Plans for Change (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! Communicating plans for change in the workplace is no longer just an event or an initiative. What do you think? There are three steps you can take.
Topics: Change, Communication, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who Needs Motivation (Managing Essentials™ Series)
Interactive Tools

An Employee Who Needs Motivation (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who needs motivation. What do you do? There are four steps you can take to help the situation.
Topics: Management, Motivation, Leadership, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who is Not Assertive Enough (Managing Essentials™ Series)
Interactive Tools

An Employee Who is Not Assertive Enough (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who’s not assertive enough. What do you do? There are four steps you can take to help the situation.
Topics: Management, Leadership, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)
Interactive Tools

An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who makes unacceptable mistakes. What do you do? There are five steps you can take to help the situation.
Topics: Management, Leadership, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who is Consistently Late for Work (Managing Essentials™ Series)
Interactive Tools

An Employee Who is Consistently Late for Work (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who is consistently late for work. What do you do? There are five steps you can take to help the situation.
Topics: Management, Leadership, Coaching & Mentoring, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Unintended Ethical Dilemma - Hearsay (Managers)
TrainingBriefs® Course

TrainingBriefs® Unintended Ethical Dilemma - Hearsay (Managers)

8 Minutes Level: Foundational
More employee lawsuits are being won on grounds of retaliation than for any other reason. Remember, retaliation means “revenge.” In employment law, it involves an employer taking an adverse action against an employee who has engaged in a legal activity—an activity that the law believes is in the public interest. When your company is sued for unlawful retaliation, it doesn't matter if you're right or wrong. If you go to trial, what matters is how the situation looks to a jury.
Topics: Ethics, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Expected to Perform Beyond Their Skill Level (Managing Essentials™ Series)
Interactive Tools

An Employee Expected to Perform Beyond Their Skill Level (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who may be promoted beyond their capabilities. What do you do? There are four steps you can take to help the situation.
Topics: Management, Professionalism, Coaching & Mentoring
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
How to Solve Conflict Between Employees (Managing Essentials™ Series)
Interactive Tools

How to Solve Conflict Between Employees (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.
Topics: Conflict Resolution, Change, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Employee Terminated Due to Downsizing (Managing Essentials™ Series)
Interactive Tools

Employee Terminated Due to Downsizing (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who is terminated due to downsizing. What do you do? There are four steps you can take to help the situation.
Topics: Management, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Termination Due to Poor Performance (Managing Essentials™ Series)
Interactive Tools

Termination Due to Poor Performance (Managing Essentials™ Series)

15 Minutes Level: Intermediate
New Just-In-Time Performance Management Tool! You have an employee who is terminated for poor performance. What do you do? There are four steps you can take to help the situation.
Topics: Management, Professionalism, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Keeping Complaints Confidential
TrainingBriefs® Course

TrainingBriefs® Keeping Complaints Confidential

6 Minutes Level: Foundational
Most people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. Employees can retaliate against other employees - you don't have to be a manager to retaliate. In fact anyone who is aware of the protected activity can commit retaliation. And anyone who engages in a protected activity can be the target of retaliation; even managers can be subjected to retaliation if they've engaged in a protected activity.
Topics: Compliance, Compliance, Professionalism, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Responding and Resolving
TrainingBriefs® Course

TrainingBriefs® Responding and Resolving

6 Minutes Level: Foundational
Recognizing retaliation is an important step in helping to maintain a culture of respect, trust and compliance. But it's only the first step. We also need to know how to respond to and resolve situations before they spiral out of control. And, to be honest, that can seem pretty challenging at times.
Topics: Compliance, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® You’re Not a Team Player
TrainingBriefs® Course

TrainingBriefs® You’re Not a Team Player

6 Minutes Level: Foundational
Most people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. That means employers cannot punish employees for making discrimination or harassment complaints or participating in workplace investigations. And punishment doesn't just mean firing or demotion: It can include other negative employment actions, from being denied a raise or transfer to a more desirable position to missing out on training or mentoring opportunities or being given an unjustified poor performance review.
Topics: Compliance, Compliance, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors