Search Course Catalog (828 Courses Found)

Help turn managers and supervisors into extraordinary leaders. Streaming course version.

Promote a safe work environment and prevent workplace violence. Streaming course version.

Do your managers know that they are legally responsible for addressing harassment and discrimination situations in their workplaces? This program brings them up to speed fast using straightforward language and real-world examples. Managers gain the knowledge, tools and insights they need to protect themselves and their organizations from lawsuits and regulatory actions. Streaming course version with post assessment questions.

Promote inclusion and cultural competency in the workplace. This course introduces the F.A.I.R. approach as a practical way to improve an organization’s cultural competency. The approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.

Using this program, employees discover what motivates them and how to use that knowledge to set individual goals.

Exemplary facilitators are fearless because they prepare thoroughly, are organized, respect the experiences of adult learners, use attend to various styles, and draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.

This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

This program for managers is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

25,000 employees can't be wrong… when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding.

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

The program's compelling vignettes bring to light the consequence of workplace violence, leaving a lasting impression on participants. Using the S.A.F.E. model, employees learn to recognize warning signs of potential threatening behavior in the workplace and take steps to protect themselves and others.

This course will help you learn how to build trust, accentuate the positive and, when a mistake occurs, redirect the energy for a more productive outcome by showing applications of the technique in the workplace.

Based on behavior-changing strategies developed at SeaWorld, this program offers a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace. Based on the highly popular and best-selling book by Ken Blanchard.

This course is designed to help managers to recognize the most common workplace coaching situations, get the situation under control and on the right track. Effectively coach your employees to increase performance.

Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home.

The managers and supervisors who take this course will have a better understanding of what is expected of them according to the American with Disabilities Act. This course provides tips on the various actions that managers can take in order to help ensure compliance with the ADA.

This program helps managers deal with the tough problems involving substance abuse in the workplace. Managers will gain insight into the legal aspects of substance abuse and their own role in addressing it.

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.