TrainingBriefs® Communication Tools
6 Minutes Level: Foundational
New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
Target Audience: Managers / Supervisors
Language: English
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Features
- Audio Narration
- Interactive Exercises
- Video
- Post-Assessment
Learning Objectives
Description
New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
Coaching questions help the employee develop the competence and confidence to solve the problem. Problem-solving questions, on the other hand, keep the ball in your court; while you guide the employee to do what you think needs doing.
Learning Topics
Industry Settings
- Healthcare
- Industrial & Manufacturing
- Office & General
- Retail
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
