Search Course Catalog (101 Courses Found)

Promote personal responsibility for creating respectful work environments. This program approaches sensitive issues without shame, blame or negative stereotyping and will show your employees where respect for differences makes common sense. Streaming course version with post assessment questions.

Equip employees to make the right choices in tough ethical situations. The course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

In this course, you will learn how to contribute to others’ success by determining the causes of and solutions to difficult behaviors. Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

Help your emerging leaders advance their interpersonal skills and become more resilient in the face of workplace challenges. In three, straight-to-the-point modules, employees will experience focused learning on how to stay in control, maintain a positive outlook and adopt big-picture thinking for better results.

This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement.

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

This course helps employees positively and productively navigate any change-big or small. Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.

Quality care depends on healthcare professionals who act with integrity and inspire trust. Reinforce the connection between consistent, ethical behavior and institutional excellence with "Integrity Every Day".

Improve communications by helping everyone make their point with impact. Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. They'll develop the power to communicate for better understanding and support.

The program's compelling vignettes bring to light the consequence of workplace violence, leaving a lasting impression on participants. Using the S.A.F.E. model, employees learn to recognize warning signs of potential threatening behavior in the workplace and take steps to protect themselves and others.

Employees in "Everybody Wins" learn how to take the initiative to quickly resolve conflict with their coworkers and work together to find win/win solutions for most disagreements.

This course is designed to help managers to recognize the most common workplace coaching situations, get the situation under control and on the right track. Effectively coach your employees to increase performance.

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

This updated course helps employees identify and report retaliatory behaviors may be observed. Use to inform employees on what retaliation is and why it is important for your organization to put practices in place to avoid it.

Multiple generations in the workplace is becoming more and more common and with multiple generations, comes multiple styles, techniques, ideals, etc. for the "proper" way work should be completed. 

This program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.