Search Course Catalog (42 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Topic: Sales & Service
Signature Course
Whale Done!™ in Action
30 - 45 minutes Level: FoundationalThis course will help you learn how to build trust, accentuate the positive and, when a mistake occurs, redirect the energy for a more productive outcome by showing applications of the technique in the workplace.
Topics: Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Signature Course
Glad I Could Help: Real Customer Service Situations for Discussion™
30 - 45 minutes Level: FoundationalDealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees