Search Course Catalog (358 Courses Found)

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.

This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.

This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.

Search your motivations. Think about the implications. Open yourself up to other options and preserve your integrity.

Managing across generational lines can be challenging for a manager of ANY generation. Our ability to do it well can make huge differences in our organization's ability to recruit and retain talented people, increase productivity and create and maintain a respectful workplace.

This video focuses on how to keep your best employees loyal to your organization and can be used in the development of new managers and supervisors, as well as ongoing training for current managers and supervisors.

Violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. This course provide you with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

This interactive course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee. A fun, interactive course that uses a baseball theme to communicate the coaching model.

You’re a leader within your organization. One of the times you may be asked to lead is when the unthinkable happens. The preparation you take now – and the steps you help others around you take – will help increase the chances of prevailing during an armed intruder/active shooter situation.

This course tackles the myths of leadership! True leadership isn't well understood by most of us – managers and supervisors. Because of that enigma, you may perceive it as something that you can't do, are uncomfortable doing, or that has no benefit to you. That’s simply not true!

The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.

Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

An accident is any unplanned event that results in personal injury, property damage, or both. In this lesson, we’ll discuss the techniques you should use when interviewing individuals during the course of an accident investigation.

Accidents resulting in injuries requiring medical attention or resulting in significant property damage, as well as close calls or near misses of this type, should all be properly investigated. In this module, we’ll discuss an overview of accident investigations.

This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

Excellent program to help managers clearly identify and understand what behaviors constitute harassment; great as a discussion opener on organizational policies and reporting guidelines.