Search Course Catalog (257 Courses Found)

This course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization.

Retaliation in the workplace is a real issue. As a manager or supervisor, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. By the end of this lesson, you’ll be able to define what retaliation is and what you need to know about it.

You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.

Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

This course focuses specifically on rethinking racial diversity. By the end of this module, you will be able to identify the process of dealing with racial misconceptions and how to aid employees in dealing with cultural differences.

This course is designed to help employees identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

Generational diversity is a term used to describe the diverse employee population that spans four generations in the workplace. By completing this module, you will be able to identify the characteristics of the four generations and the challenges of managing their different work styles.

In this module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing it you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.

By completing this module, you will be able to distinguish between appropriate and inappropriate humor in the workplace. You will also be able to describe different responses to inappropriate humor in the workplace and implications of each.

In this module you’ll explore the effect of gossip in the workplace. By completing this interactive module, you will be able to differentiate between gossip and idle chatter and describe different responses to gossip when encountered.

This module focuses on truthful communication. Whether your role is to communicate reports, data or information - internally or externally - you have an ethical responsibility to report the facts.

With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. This course will help you understand how to recruit, engage, and retain Generation Y, the next generation of people entering our workforce.

This module focuses on the appropriate ways to gather competitive information. There are right ways and wrong ways to get that information; we must always choose the right way.

There are now four generations in the work place. Each generation thinks, votes, buys, communicates, and interacts differently. This new eLearning course teaches managers how to communicate, coach, and lead Generation Y employees, the newest generation of people entering our workforce.

This course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.

This new eLearning Classic course gives you the tools you need to begin improving your personal productivity - including how to avoid time wasters!

A quick lesson on turning manager-employee conflict into collaboration. Applicable across many workplace scenarios.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. You will also be able to recognize behaviors that could be viewed as disrespectful, and how you as a manager can hold others accountable for their actions.

This interactive eLearning course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee. A fun, interactive course that uses a baseball theme to communicate the coaching model.