Search Course Catalog (828 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Industry Setting: Retail

TrainingBriefs® Why Equity Matters
TrainingBriefs® Course

TrainingBriefs® Why Equity Matters

5 Minutes Level: Foundational
Workplace equity refers to the fair and just treatment of all employees regardless of their backgrounds or identities, with an emphasis on creating an inclusive workplace where everyone has equal access to opportunities for professional growth and success. In order to create a workplace culture that prioritizes equity, organizations need to be intentional about their efforts. This means actively seeking out diverse candidates for employment, providing equal access to opportunities for professional growth and advancement, and creating a culture of respect and inclusivity.
Topics: Ethics, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Embracing Other Cultures (Kwanzaa)
TrainingBriefs® Course

TrainingBriefs® Embracing Other Cultures (Kwanzaa)

5 Minutes Level: Foundational
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the African American holiday - Kwanzaa. During the week of Kwanzaa, families and communities come together to celebrate with food, music, and cultural activities. Each day of the holiday is dedicated to a different principle, with participants lighting candles in a special candle holder, called a kinara, to represent each of the principles. The colors of Kwanzaa, black, red, and green, represent the people, the struggle, and the future, respectively.
Topics: Cultural Competency, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Embracing Other Cultures (Ramadan)
TrainingBriefs® Course

TrainingBriefs® Embracing Other Cultures (Ramadan)

5 Minutes Level: Foundational
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Muslim holiday – Ramadan. Ramadan, one of the holiest months on the Islamic calendar, is observed by Muslims worldwide. It is a time for spiritual reflection, self-improvement, and devotion to God (Allah).
Topics: Cultural Competency, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Peer Today, Boss Tomorrow™ - Action Steps for Success (Streaming)
Streaming Video

Peer Today, Boss Tomorrow™ - Action Steps for Success (Streaming)

25 Minutes Level: Foundational
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss. This interactive eLearning course provides key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new managers & supervisors regularly.
Topics: Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Embracing Other Cultures (Christmas)
TrainingBriefs® Course

TrainingBriefs® Embracing Other Cultures (Christmas)

6 Minutes Level: Foundational
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Christian holiday – Christmas. Christmas is the holiday that many Christians associate with the birth of Jesus Christ. It’s a celebration that typically takes place on December 25th in many countries around the world, particularly in Christian communities.
Topics: Cultural Competency, Professionalism, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Embracing Other Cultures (Hanukkah)
TrainingBriefs® Course

TrainingBriefs® Embracing Other Cultures (Hanukkah)

6 Minutes Level: Foundational
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Jewish holiday – Hanukkah. Also known as the Festival of Lights, it's an international holiday that is celebrated for eight days and nights, typically falling in late November or December.
Topics: Cultural Competency, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Embracing Other Cultures (Diwali)
TrainingBriefs® Course

TrainingBriefs® Embracing Other Cultures (Diwali)

5 Minutes Level: Foundational
Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the international holiday – Diwali. Also known as the Festival of Lights, Diwali is one of the most popular and widely celebrated festivals in India and other countries with large Hindu populations. It's typically celebrated in late October or early November, according to the Hindu lunar calendar, and lasts for five days.
Topics: Culture Commitment, Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® I Had to Say Something!
TrainingBriefs® Course

TrainingBriefs® I Had to Say Something!

8 Minutes Level: Foundational
Stereotypes and biases have not place at work. They can (and do) creep into our conversations and influence our actions. When we hear or witness these types of statements, we need to speak up and drive conversation around the impact (even if the intent was not to hurt a co-worker). If we don't, they can easily lead to misunderstandings and reinforced stereotypes. Speaking up is an important part of creating and maintaining a respectful work environment.
Topics: Unconscious Bias, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Training Briefs® Harmful Gossip
TrainingBriefs® Course

Training Briefs® Harmful Gossip

8 Minutes Level: Intermediate
Maintaining a respectful workplace is critical to your organization’s success. How do you work with an employee who gossips and spreads rumors which have been detrimental to some working relationships?
Topics: Management, Leadership, Respect, Communicating Effectively & Professionally, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Doesn't Interact Well with Others
TrainingBriefs® Course

TrainingBriefs® Doesn't Interact Well with Others

8 Minutes Level: Intermediate
Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who doesn’t interact well with others, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.
Topics: Management, Communicating Effectively & Professionally, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Training Briefs® This Is What I Expect
TrainingBriefs® Course

Training Briefs® This Is What I Expect

8 Minutes Level: Intermediate
You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is the employee doesn’t understand what’s expected to do the job correctly. How do you work with an employee who doesn’t understand expectations?
Topics: Management, Leadership, Coaching & Mentoring, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Discussing a Low Raise
TrainingBriefs® Course

TrainingBriefs® Discussing a Low Raise

8 Minutes Level: Intermediate
Whoever said that managing others was easy? For instance, an employee complains to you that their raise was less than expected. You need to take time to address the issue. How do you work with an employee who is dealing with anger because of a lower-than-expected pay raise?
Topics: Management, Professionalism, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Doesn't Have the Skills
TrainingBriefs® Course

TrainingBriefs® Doesn't Have the Skills

8 Minutes Level: Intermediate
There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. How do you work with an employee who is not performing up to your expectations?
Topics: Management, Leadership, Coaching & Mentoring, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Tackling Conflict Between Employees
TrainingBriefs® Course

TrainingBriefs® Tackling Conflict Between Employees

9 Minutes Level: Intermediate
A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, how do you work with employees to resolve team conflict?
Topics: Management, Leadership, Conflict Resolution, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Religious Discrimination
TrainingBriefs® Course

TrainingBriefs® Religious Discrimination

8 Minutes Level: Intermediate
Creating a respectful and inclusive workplace is vital to the success of our organization. Religious discrimination is illegal. All claims of religious discrimination must be taken seriously and properly addressed to ensure that this does not happen in the workplace. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their religion. What do you do?
Topics: Management, Leadership, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Unacceptable Mistakes
TrainingBriefs® Course

TrainingBriefs® Unacceptable Mistakes

8 Minutes Level: Intermediate
There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager or supervisor, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. You have discovered an employee who makes an unacceptable number of mistakes. What do you do?
Topics: Management, Communication, Leadership, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Termination Due to Poor Performance
TrainingBriefs® Course

TrainingBriefs® Termination Due to Poor Performance

7 Minutes Level: Intermediate
Performance-based terminations should never come as a surprise to your employees. Despite all your efforts, you still may not see the type or quality of improvement needed, and the only option left is to sever the relationship. However, by now, you should have clearly documented what you did to help the under-performing employee improve. What's the next step?
Topics: Management, Communication, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Termination Due to Downsizing
TrainingBriefs® Course

TrainingBriefs® Termination Due to Downsizing

9 Minutes Level: Intermediate
We all dread it. It's one of the toughest responsibilities of a manager/leader. You must terminate an employee because your organization is downsizing. How well you do depends a lot on your preparation. So… what do you do?
Topics: Leadership, Communication, Management, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® I’m Not Gonna Work Extra Hours
TrainingBriefs® Course

TrainingBriefs® I’m Not Gonna Work Extra Hours

8 Minutes Level: Intermediate
We all have a lot of things to get done during the day. As a manager or supervisor, you are charged with delegating those tasks to your team throughout the day. But you have an employee who won’t stay after hours or come in early when it’s needed. The position requires this kind of flexibility. What do you do?
Topics: Leadership, Communication, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® They’re Both Older
TrainingBriefs® Course

TrainingBriefs® They’re Both Older

5 Minutes Level: Foundational
It’s a good possibility that many members of our organization don’t understand that our organization is a collection of backgrounds, experience levels, and life lessons. It’s important for them to understand that we can draw on the strengths of those elements… developing a thorough solution that works for the entire team.
Topics: Inclusion & Equity, Diversity Dynamics, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors