Search Course Catalog (1008 Courses Found)

This program is designed to help you recognize, respond to and resolve difficult interactions that can stem from inappropriate or illegal behaviors in the workplace. This allows you and your organization to stay on the "right side of the line".

This program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.

Reduce the risk of costly claims by preventing workplace retaliation! This course helps inform managers on what retaliation is and why it is important for your organization to put practices in place to avoid this costly complaint.

This course is designed to simplify recruiting and hiring by focusing on the toughest issues managers face and giving you some real-world examples to help you understand and implement a recruiting and hiring process.

This course will empower your employees to create effective plans, involve others, ask for help and prioritize their many competing tasks in order to deliver the results your organization needs to be successful.

This course helps managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Use to help leaders fully understand their responsibility in creating an ethical culture. Pairs with A.C.T. with Integrity (for all employees).

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.

Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.