Search Course Catalog (39 Courses Found)

New Micro-Learning! Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.

New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

New Micro-Learning! Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

New Micro-Learning! You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.

As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.

In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

Good communication skills are vital to being an effective leader. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.

Turn ineffective meetings into highly productive sessions! Streaming course version.

Turn ineffective training into highly productive sessions. Streaming course version.

Global communication issues can and do exist as a fact of business life today, and many organizations are communicating across cultures. Gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

Exemplary facilitators are fearless because they prepare thoroughly, are organized, respect the experiences of adult learners, use attend to various styles, and draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.

Improve communications by helping everyone make their point with impact. Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. They'll develop the power to communicate for better understanding and support.

Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.